Mystery Shopping

Mystery Shopping - Best service at AMR Consultants Vietnam

Mystery Shopping - AMR Consultants Service

what is mystery shopping

Mystery Shopping is a tool used by market research companies to measure quality of retail service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks - such as purchasing a product, asking questions, registering complaints or behaving in a certain way - and then provide detailed reports or feedback about their experiences.

Provide insightful perspective into your customers’ experiences.
Support Documentation for Employee Integrity Issues (Awards, Hiring, Training, Promotions, Discipline)
Support you on Resource Allocation to have more effective performance in business
Incentive Programs
Improving Customer Service base on real situation
Quality Control of Service and Product

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Consumer-based companies, manufacturers and business-to-business companies use mystery shopping as restaurants, retail stores, hotels and resorts, banks and financial service providers, hospitals and physician offices, automotive service facilities, computer/electronics retailers, luxury products retailers and more.

AMR Consultants provides a range of mystery shopping services and our experts excel at identifying client needs and designing tailored, robust mystery shopping solutions to fit special requirements.

Quality Assurance Processes

Shopper Selection

Shopper Training

Shopper Scheduling

Shop Auditing

Shopper Support

Geographical Coverage

AMR Consultants Vietnam has been working throughout Vietnam in‑63 cities/provinces. We have built a strong network over the last 2 years.

Experience

We are BRAND AUDIT specialists, having experience working with clients‑on various requirements

1. Competitors can sell much than yours. Competition shop is on other side of road, put double goods and retail price is same, still has a good sales. Why is that? Because of the professional skills of sales man or a loyalty program which competitor does?

2. Customers visit your shop but leave it without buying anything. Shop is often crowed, phone continuously come from potential customers by company advertising. But company revenue is decreased significant. Because of staff’s tired or staff is unmindful; or number of counter is not enough to serve many customers.

3. Potential products are still on selves and dust cover, despite there is a promotion campaign. What’s it happening?

4. Advertising is not effective as you want. Advertising cost is increasing but it does not impact to sales volume. This phenomenon as competition activities or its not suitable combination of advertising content and real condition of your products and shops; also may be from bad ability of sales man.

5. Have doubts about your staff‘s honesty. You want to clarify which staffs are deceitful. Or sometimes, you need the proof to discipline this staff.

6. You hear some complaints of customers. But when you appear, everything looks good. When you disappear, customers complain your service. How to improve?

QUALITY CONTROL

• To deliver good quality services for nationwide & large scale projects, we have built up a large human resource of 15 professional, experienced fulltime employees and a casual labor pool up to 1,200 part-time employees with a network across 63 provinces/cities of Vietnam

• The staffs at AMR are aware of how critical accurate and timely information is to our clients. To insure that the data we gather is accurate, that the shoppers are adhering to guidelines, and that information is gathered in a timely manner, we have a well-developed Quality Control System.

• As our client, you will have your own team of specially trained staff working with you. The team leader is your quality control administrator. The quality control administrator is responsible for ensuring the following:

All staff members working on your team are highly trained regarding your program implementation, needs, goals and expectations.
All shopper applications are carefully screened to insure the use of our best shoppers in any given geographical region.
The shoppers chosen to complete the data collection assignments have received all the information and training necessary to provide a top quality shop within the given parameters and specifications.
All reports collected are reviewed and screened for problems. Any problems are corrected by the shopper at no additional cost to the client.
Our state-of-the-art customized software is used effectively to ensure that you receive quality information.
All of your questions are answered and concerns addressed.

OUR SERVICES

Mystery Shopping

QUALITY CONTROL