


Mystery Shopping is a tool used by market research companies to measure quality of retail service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks - such as purchasing a product, asking questions, registering complaints or behaving in a certain way - and then provide detailed reports or feedback about their experiences.
Provide insightful perspective into your customers’ experiences.
Support Documentation for Employee Integrity Issues (Awards, Hiring, Training, Promotions, Discipline)
Support you on Resource Allocation to have more effective performance in business
Incentive Programs
Improving Customer Service base on real situation
Quality Control of Service and Product

![]() | Consumer-based companies, manufacturers and business-to-business companies use mystery shopping as restaurants, retail stores, hotels and resorts, banks and financial service providers, hospitals and physician offices, automotive service facilities, computer/electronics retailers, luxury products retailers and more. |
| AMR Consultants provides a range of mystery shopping services and our experts excel at identifying client needs and designing tailored, robust mystery shopping solutions to fit special requirements. Quality Assurance Processes Shopper Selection Shopper Training Shopper Scheduling Shop Auditing Shopper Support Geographical Coverage AMR Consultants Vietnam has been working throughout Vietnam in‑63 cities/provinces. We have built a strong network over the last 2 years. Experience We are BRAND AUDIT specialists, having experience working with clients‑on various requirements |
QUALITY CONTROL• To deliver good quality services for nationwide & large scale projects, we have built up a large human resource of 15 professional, experienced fulltime employees and a casual labor pool up to 1,200 part-time employees with a network across 63 provinces/cities of Vietnam • The staffs at AMR are aware of how critical accurate and timely information is to our clients. To insure that the data we gather is accurate, that the shoppers are adhering to guidelines, and that information is gathered in a timely manner, we have a well-developed Quality Control System. • As our client, you will have your own team of specially trained staff working with you. The team leader is your quality control administrator. The quality control administrator is responsible for ensuring the following:
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